How to Apply

Auditions

The Washington Ballet’s Company and Studio Company seeks classically trained dancers.

View Audition Information

General Employment

The Washington Ballet is currently accepting applications for the following positions. For details of each position, click on the left side menu tabs below. To apply for a listed position, interested candidates should send the following items:

  1. Cover letter (complete with salary history)
  2. Current resume
  3. List of professional references
  4. TWB Employment Application (click to complete this fillable application, print and sign it)

Return the above items via email to resumes@washingtonballet.org or by post mail to The Washington Ballet, Attention: Resumes, 3515 Wisconsin Avenue NW, Washington, DC 20016. NO PHONE CALLS or ALTERNATE EMAILS PLEASE.

The Washington Ballet is an Equal Opportunity Employer. It is the policy of The Washington Ballet to employ individuals without regard to gender, race, age, religion, color, national origin, sexual orientation, disability or any other factor made unlawful under applicable fair employment laws.

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Executive Director

Executive Director

The Washington Ballet has begun an exciting new era under the artistic direction of internationally acclaimed American ballerina, Julie Kent. The Company invites applications and nominations of candidates for the position of Executive Director to be a partner with Julie Kent in realizing a bold vision for the Company’s future.

About The Washington Ballet

With a vision to broaden the repertoire, to expand TWB’s reach within the community, and to build the Company’s reputation in and beyond the Nation’s Capital, Julie Kent is joined by Associate Artistic Director Victor Barbee.

These extraordinary artists came to TWB from distinguished careers at American Ballet Theatre. The Washington Ballet of today developed from the success of The Washington School of Ballet, which was founded in 1944 by the legendary Mary Day. TWB and Mary Day were pioneers of diversity in dance, nurturing dancers of varied backgrounds, and leading the dialogue about diversity within the larger dance community. Artistic Director Septime Webre joined the Company in 1999 and further developed TWB’s ties to the DC community through a relationship with THEARC (Town Hall Education Arts Recreation Campus), the Company’s campus in Southeast Washington, and DanceDC, a partnership with the DC Public School system.

The mission of The Washington Ballet is to bring the joy and artistry of dance to the Nation’s Capital and the world’s stage through the professional presentation of the best in classic and contemporary ballet, including the creation of new works; to provide the highest caliber of dance training through a preeminent school of ballet; and to serve and involve the entire community through extensive dance education and community engagement programs. The Company is deeply committed to strengthening and growing its presence in the area’s under served communities.

The Washington Ballet is a professional company of 32 dancers and a Studio Company of 13 with plans to expand the main company to 40 dancers over the next six years. They perform a wide variety of repertoire from the classical choreography of Marius Petipa and George Balanchine to contemporary pieces by Christopher Wheeldon, Twyla Tharp, and Mark Morris to new work by Alexei Ratmansky and Justin Peck. The Company performs throughout the National Capital Area at venues including the Harman Center for the Arts, the Kennedy Center, Wolf Trap, the Warner Theatre, and THEARC. Julie Kent and Victor Barbee’s most-recent production of The Sleeping Beauty was a sold-out run that received glowing reviews.

The Washington School of Ballet is recognized nationally and internationally for its excellence in classical training and dance education. The School reaches more than 1,200 students at four campuses and in eight DC public schools. There are two sites in Northwest DC, including a newly designed campus that opened in 2015 in addition to our Southeast campus at THEARC. The Washington School of Ballet also provides classes for adult students at the DC campuses.

The Washington Ballet has an annual operating budget of $13 million, of which $4.0 million is raised from philanthropic sources. The Company is governed by a volunteer Board of 35 Directors and has a staff of 40.

The Position
The Executive Director is the chief administrative officer of The Washington Ballet. S/he works in close partnership with the Artistic Director and, together with the Artistic Director, reports to the Board of Directors. S/he is responsible and accountable for implementing the strategic direction set by the Board and developing annual and multi-year budgets and operating plans that address fundraising; marketing and audience development; public relations; financial management; production and artistic administration; facilities; technology; education; and community engagement.

The Executive Director works with the Board Chair to recruit and engage a strong governing board with an effective committee structure. With the Chair, s/he gives guidance, impetus, and support to the work of the Board and its committees. S/he ensures that the Board and committees of the Board have timely, complete, and accurate information for sound decision-making and effective governance.

Fundraising is a major responsibility of the Executive Director. S/he ensures that The Washington Ballet has a dynamic fundraising program that allows the Company to achieve and exceed goals for contributed income from all sources, including individuals, foundations, corporations, and government. S/he takes an active role in the identification, cultivation, and solicitation of donors. S/he recommends and oversees implementation of capital and endowment campaigns; a planned giving program; special project fundraising; and special events.

The Executive Director collaborates with the Artistic Director to ensure that the Company achieves its goals for artistic excellence. S/he fosters a work environment that allows the Artistic Director, dancers, choreographers, musicians, and other creative artists to do their best work.

The Executive Director recruits, mentors, motivates, supervises, and evaluates a high caliber administrative staff. S/he leads a senior management team that includes the chief financial officer, director of development, director of marketing and communications, the head of school, and campus directors.

The Executive Director provides leadership for the Company’s diverse stakeholders, including Company members, students, parents, alumni, Women’s Committee members, Jeté Society of young professionals, patrons, and donors. With the Artistic Director, the Executive Director is a visible representative and advocate for the Company in the greater Washington area and promotes the Company nationally and internationally.

Candidate Profile
The successful candidate will be a seasoned executive who combines a passion for dance with a track record of success in managing a complex not-for-profit performing arts and education organization. S/he will have a thorough working knowledge of dance, preferably classical ballet, and the demonstrated ability to set short- and long-term strategic direction for the Company. S/he will have the ability to inspire both internal and external constituencies to embrace the Company’s vision and to collaborate toward realizing that vision.

The successful candidate will be an enthusiastic fundraiser with the demonstrated ability to secure major philanthropic support from individual and institutional donors and to achieve contributed income goals. S/he will genuinely enjoy fundraising and be willing to devote substantial time and effort to building relationships with current and potential donors. S/he will have excellent communication skills and be able to speak and write persuasively about the value and importance of The Washington Ballet.

The successful candidate will be an effective manager of people and projects. S/he will be willing and able to mentor and develop staff; introduce and implement best practices; and ensure that the systems and processes are in place to support a high-functioning organization. S/he will have a proven record for sound financial management and achieving positive financial results. S/he will have strong entrepreneurial instincts. S/he will understand and embrace technology.

The successful candidate will have a deep personal commitment to dance education. S/he will ensure that the Washington School of Ballet has the administrative support needed to achieve its full potential. S/he will strengthen the Company’s work in the greater Washington community, actively seeking opportunities for partnerships and community collaborations.

The successful candidate will possess the intellect, grace, and gravitas to interact and work effectively with diverse stakeholders in the greater Washington area as well as the dance community nationally and internationally. S/he will be a person of integrity and high ethical standards. S/he will bring energy, curiosity, creativity, optimism, and problem-solving skills to the management of The Washington Ballet.

The successful candidate will welcome the opportunity to become an active participant in the life of the Washington, DC community as a visible representative, spokesperson, and advocate for The Washington Ballet.

Compensation

Compensation, including benefits, is competitive and commensurate with qualifications and experience.

Applications

Please prepare a cover letter that describes your specific interest in The Washington Ballet and your qualifications for the position of Executive Director. Send with a resume, salary history or requirements, and contact information for at least three professional references to EDSearch@washingtonballet.org. Electronic submissions are requested. All applications will be treated as confidential and references will not be called without the candidate’s knowledge and agreement.

Please submit material in Adobe PDF or Microsoft Word format, only.

 

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Director of Development

Director of Development

Department: Development
Position Title: Director of Development
Reports to: Managing Director, External Affairs
Classification: Full – Time, Exempt
Location: Washington, DC

About The Washington Ballet
The 2018.19 season marks The Washington Ballet’s third season under the artistic leadership of internationally-acclaimed ballerina, Julie Kent. With a vision to broaden the repertoire, to expand TWB’s reach within the community, and to grow the Company’s presence in and beyond the Nation’s Capital, Kent is joined by Associate Artistic Director Victor Barbee and Xiomara Reyes, the Head of The Washington School of Ballet.

The mission of The Washington Ballet is to bring the joy and artistry of dance to the Nation’s Capital and the world’s stage through the professional presentation of the best in classic and contemporary ballet; to provide the highest caliber of dance training through a preeminent school of ballet; and to serve and involve the entire community through extensive dance education and community engagement programs.

The Company is home to 35 professional dancers and a Studio Company, who perform a mix of classical and contemporary repertoire at the Harman Center for the Arts, the Kennedy Center, the Warner Theatre, and THEARC.

The Washington School of Ballet is recognized nationally and internationally for its excellence in classical training and dance education. More than 1,200 students attend the campus in Northwest DC and 300 students attend the Southeast campus at THEARC.

The Washington Ballet has an annual operating budget of $14 million, of which $5.0 million is raised from philanthropic sources. The Company is governed by a volunteer Board of 35 Directors and has a staff of 40. The organization is positioned for rapid growth across the next 3-5 years, including a capital campaign and significant expansion of artistic initiatives.

The Position
Working with the Executive Director, the Managing Director, External Affairs, and the Board of Directors, the Director of Development designs annual and long-term fundraising plans and implements strategies to achieve the Company’s contributed income goals. As the senior executive for fundraising, the Director provides leadership and direction to the development staff and strengthens the overall development function within the organization. They give guidance and support to the fundraising efforts of the Executive Director, Artistic Director and the Board.

The Director of Development takes the lead in identifying, cultivating, and soliciting donors and providing excellent stewardship of gifts. They ensure that the systems are in place for recording, acknowledging, and reporting gifts and for complying with grant requirements, donor expectations, and government regulations.

The Director of Development works closely with the Marketing and Communications staff in managing the Company’s relationship with its audience members and donors, expanding the number of audience members who also provide philanthropic support, and strengthening ties between the Company and its patrons. They design and implement strategies to increase the number of new donors, to retain them, and to grow their financial commitment to the Company.

The Director of Development manages an effective institutional giving program of support from businesses, corporations, foundations, and government. They oversee planning and implementation of special events, ensuring that the Company’s resources are utilized and invested for maximum effect.

The Director of Development reports to the Managing Director, External Affairs and supervises the major gifts officer, the individual gifts officer, the manager of institutional giving, and the special events officer. They attend performances and special events, including nights and weekends.

Candidate Profile
The ideal candidate combines a passion for dance with a track record of success in meeting and exceeding fundraising goals for a not-for- profit organization, preferably in the performing arts. Experience raising funds in the Washington, DC, will be considered a major asset.

The successful candidate will have the demonstrated ability to design and implement a multi-pronged fundraising effort to generate new sources of contributed income and to increase the level of support from current donors and expanding the base of support, including individuals, corporations, foundations, and government. They will have successful experience in all areas of development, including annual giving, sponsorships, grants, endowment, capital campaigns, planned giving, and special events.

The successful candidate will be a skilled manager of people, systems, and budgets. They will have excellent communication and interpersonal skills; abundant good judgment; and common sense. They will have the ability to speak and write persuasively about The Washington Ballet, its importance to the community, and its case for support. They will have the ability work effectively with an engaged and dedicated Board of Directors.

The successful candidate will be able to manage multiple deadlines and competing priorities. They will be a person of high energy, integrity, and ethical standards. They will be comfortable working in the diverse social, economic, cultural, and political environment of the Nation’s Capital. They will be willing and able to accept a work schedule that includes attendance at performances and events on evenings and weekends.

Compensation
Compensation, including benefits, is competitive and commensurate with qualifications and experience.

Applications
Please prepare a cover letter that describes your specific interest in The Washington Ballet and experience in fundraising for the performing arts. Send with a resume, salary history or requirements, and contact information for at least three professional references. Electronic submissions are requested. All applications will be treated as confidential and references will not be called without the candidate’s knowledge and agreement.

Please send a resume and cover letter to resumes@washingtonballet.org

Please submit material in Adobe PDF or Microsoft Word format, only.

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Major Gifts Officer

Major Gifts Officer

Department: Development
Position Title: Major Gifts Officer
Reports to: Development Director
Classification: Full–Time, Exempt
Location: Washington, DC

Purpose
In the midst of rapid growth, The Washington Ballet seeks a Major Gifts Officer who will assist the development department in meeting the organization’s fundraising goals. The Major Gifts Officer is an integral part of ensuring that we fulfill our mission by identifying, cultivating, soliciting, and stewarding support from individuals.

Candidate must be a highly energetic professional with an established track record of building donor relationships and closing gifts in the five-figure range. Reports to the Director of Development and works collaboratively and strategically with the Managing Director, External Affairs, Executive Director, Artistic Director, and other department leaders.

Key Responsibilities

  • Identify, establish and maintain relationships with a portfolio of approximately 200 prospective donors with primary focus on giving capacity of five to six figures.
  • Secure financial gifts from individuals by developing and executing individualized donor plans including cultivation, solicitation, and stewardship strategies.
  • Prepare donor proposals and gift agreements as necessary.
  • Works collaboratively with and in support of volunteers, other development staff, and other department representatives to cultivate and solicit donors for organizational priorities, including special event outreach.
  • Monitors all prospect contacts to ensure positive and purposeful prospect and donor relations.
  • Engage donor prospects through face to face meetings and other strategic communications.
  • Serves as a key leadership team member and an active participant in making strategic decisions affecting the development operations and collaborate on other fundraising initiatives.
  • Maintain donor, gift, and prospect management records, including accurate call reports of all donor prospect meetings, in the donor management system.
  • Be aware of, and subscribe to, best practices and strategies for successful fundraising.

Qualifications

  • Bachelor’s Degree required, Masters preferred
  • Minimum of six years of relevant experience
  • Deep belief in organizational mission
  • Exceptional communication skills
  • Highly focused and organized approach
  • Collaborative working style
  • A track record of setting and achieving stretch goals, and meeting ongoing performance metrics

Physical Demands:

  • Cyclical working hours – seasonal hours and schedule.
  • Occasional evening and weekend hours as required or assigned.
  • Occasional periods of prolonged standing/sitting
  • Ability to travel as needed for work or assignments.
  • Ability to lift 30 pounds.

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Development and Events Coordinator

Development and Events Coordinator

Department: Development
Position Title: Development and Events Coordinator
Reports to: Individual Giving Officer
Classification: Full – Time, Exempt
Location: Washington, DC

Position Summary 

The Development and Events Coordinator is an organized and highly motivated individual with an eagerness to support the The Washington Ballet in raising the funds required to further the organization’s mission and growth strategy. The Development and Events Coordinator supports the members of the development team through stewardship of individual and institutional donors, administrative support of major fundraising events, and responsibility for member and other ancillary events for the organization.

Additionally, the Development and Events Coordinator provides administrative support for the Board of Directors, Women’s Committee, Jeté Society, and En Pointe volunteer group.

Key Duties & Responsibilities

  • Plan and execute donor and donor prospect events and engagement opportunities, including Beer, Ballet & Bubbly, Studio Sessions, and theater donor lounges.
  • Schedule and organize logistics for Board of Directors and other volunteer group meetings, prepare meeting materials, and take minutes, as necessary.
  • Assist with drafting and compiling information for the Board of Directors handbook and other collateral.
  • Recruit and manage volunteers for the organization.
  • Provide administrative support for major fundraising events, including processing invoices for vendors and sponsors and ensuring adherence to event timelines.
  • Lead coordination of large donor mailings, ensuring timely and accurate delivery.
  • Conduct research to support development team members, including donor prospect and grant research.
  • Ensure the development team is equipped with essential tools by monitoring key application subscriptions and professional services, and maintaining inventory of letterhead, envelopes and other stationary.
  • Support the development team members on grant and funder reporting and benefits tracking.
  • Draft gift agreements and proposals to support the development team, as necessary.
  • Manage all development team facilities and meeting requests, sending invitations and monitoring responses, and managing overall meeting logistics.
  • Enter gift and constituent information into the donor database system, as needed.

Qualifications:

  • Bachelor’s degree required
  • Salesforce Admin experience preferred
  • Excellent writing and oral communication skills
  • Detail oriented; strong ability to prioritize tasks
  • Strong analytical and problem solving skills
  • Some events experience preferred

Physical Demands:

  • Cyclical working hours – seasonal hours and schedule.
  • Occasional evening and weekend hours as required or assigned.
  • Occasional periods of prolonged standing/sitting
  • Ability to travel as needed for work or assignments.
  • Ability to lift 30 pounds.

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Data Specialist

Data Specialist

Department: Development
Position Title: Data Specialist
Reports to: Development Director
Classification: Full – Time, Exempt
Location: Washington, DC

Position Summary 

The Data Specialist is responsible for maintaining the database for The Washington Ballet, ensuring accurate records, and supporting development and marketing staff in their data needs. This position collaborates cross-departmentally to assist in improving utilization of the database tool (Salesforce/Patron Manager) and maximizing staff capacity, enabling marketing and development staff to use data to inform decision-making, and analyzing information in real-time to support marketing and development functions. Data monitoring, analysis and manipulation, troubleshooting, security, backup, and integrity are critical parts of the job.

Key Duties & Responsibilities

Gift Processing & Financial Reconciliation

  • Ensure accurate and timely processing of all financial gifts to The Washington Ballet by entering gift and constituent information into the donor database system and issuing donor acknowledgements for one-time and monthly donations
  • In coordination with relationship managers, ensure pledge payments are received according to gift installment plans by pulling regular reports on pledge balances and issuing invoices
  • Draft acknowledgment letters that reinforce The Washington Ballet’s mission, thank supporters, and provide appropriate tax information, using templates
  • Reconcile revenue figures with finance department on a monthly basis to ensure accurate management of data for contributed revenue
  • Proactively create codes for campaigns, funds, and appeals within donor database to allow for accurate tracking of gifts

Database Management & Reporting

  • Generate established reports from the donor and patron database regularly for the marketing and development teams
  • Pull and clean targeting mailing lists from the database, segmenting as needed, for direct mail campaigns, email campaigns, event invitations and other needs
  • Ensure the cleanliness of data by regularly updating constituent contact information and de-duplicating records
  • Import volunteer and in-kind donation constituent information into database as needed
  • Conduct bulk uploads of actions and appeals within database to ensure accurate and timely records and allow for robust reporting
  • Conducts prospect research and provides relevant data to development staff, as appropriate.
  • Maintain and enforce database standards, controls, and data entry procedures.
  • Monitor and improve the technology by performing platform upgrades and improvements, including implementation of platform extensions, such as: Classy, Greenvelope, and Square.
  • Other duties as assigned.

Qualifications:

  • Bachelor’s degree required
  • Salesforce/Patron Manager Admin or similar database experience required
  • Project Management experience preferred
  • Proficiency in MS Office Suite
  • Strong ability to prioritize tasks.
  • Strong analytical and problem solving skills
  • Excellent written and oral communication skills
  • Ability to troubleshoot software and hardware issues

Physical Demands:

  • Cyclical working hours – seasonal hours and schedule.
  • Occasional evening and weekend hours as required or assigned.
  • Occasional periods of prolonged standing/sitting
  • Ability to travel as needed for work or assignments.
  • Ability to lift 30 pounds.

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Assistant Production Manager

Assistant Production Manager

Department: Artistic Operations
Position Title: Assistant Production Manager
Reports to: Production Manager
Classification: Full – Time, Exempt
Location: Washington, DC

General Description:
Assistant Production Manager provides additional supervision for each area in the production department including Carpentry, Electrics, Properties, Sound, Projections & Special Effects, Hair & Make-up, Costumes, Wardrobe, Stage Management; manages the productions in current repertoire, manages the creation of new productions, oversees co-productions and the company’s production rentals;

Responsibilities:

Production Management

  • Assist Production Manager in oversight of all production functions, including: Stage Operations, Stage Management, Technical Administration, Costumes, Wig & Makeup, and Wardrobe; ensuring financial, artistic and operational goals of each area are set and accomplished.
  • Support the artistic vision of the Artistic Director in its many facets, from studio to the stage, fostering policies that allow the Artistic product to reach new levels of excellence.
  • Execute design contracts, secure rentals, purchases and fabrication of production related aspects of each season – sets, costumes, drops, etc.
  • Draft ground plans, section drawings and/or translate CAD drawings into a useable format for TWB Production use.
  • Drafting any needed drawings (Ground plans, Section Drawings) for potential new works or future works in development
  • Draft truck packs when needed for efficient load-in and load out
  • Manage, with Production Manager, logistics for load-in/out, technical rehearsals, performance run crews, and any other activities pertaining to stage performances by members of the company.
  • Work with external vendors to fulfill any and all logistical needs for the company to include flooring, freight, equipment rentals, etc.
  • Advance communications with venues regarding technical specifications, schedules and labor.
  • Maintain archives of ballets in repertoire for ease of remounting.
  • Ensure adherence to union regulations as it pertains to dancers, musicians, and technical personnel, as described in the company’s AGMA, IATSE, and AFM agreements.
  • Oversee production rental and storage of TWB owned productions & costumes including creation and maintenance of rental contracts.
  • Other duties as assigned.

Financial and Administrative

  • Maintain annual production budget as well as individual show budgets; maintain expenses within the production budgets of all TWB and TWSB productions.
  • Participates in monthly reconciliation of expense budgets and maintains strict cost controls to ensure adherence to budgetary limitations.
  • In collaboration with the Director of Facilities, assist in the maintenance and implementation of technology and systems in rehearsal studios.

Internal Contacts:

Executive Director, Artistic Director, General Manager, Production Manager, Associate Artistic Director, Artistic Staff, Head of School, Director of School Operations, Director of Finance and Administration, Music Supervisor, Company Dancers, Company Pianists, Marketing Department, Development Department, Finance Department, School Staff, Ticketing Staff and others as needed.

External Contacts:

Constituents, representatives of other arts organizations, artist agents, artists, company guests, members of the general public, stagehands, venue representatives, vendors.

Positions Supervised:

Over Hire Technicians, Venue Stagehands, and others as assigned

Qualifications:

Required:

  • Bachelor’s Degree, ideally with dance experience
  • Minimum of three years experience in technical and production management.
  • Ability to draft (Vectorworks, CAD, etc.).
  • Strong commitment to Equity, Diversity, and Inclusion.

Preferred:

  • Ballet experience strongly preferred.
  • Touring experience preferred.
  • Experience working in a unionized environment.

Knowledge, Skills, and Abilities:

  • Understanding of the production process in a ballet company.
  • Ability to align departmental work with the overarching artistic goals of the institution.
  • Ability to foster a safe, collaborative, respectful, and energized work environment.
  • Ability to think creatively – develop, design and implement new ideas, systems, relationships.
  • Excellent written and oral communications skills with supervisors, peers and subordinates.
  • Ability to thrive in a fast paced environment with multiple and competing priorities and deadlines.

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Assistant Stage Manager

Assistant Stage Manager

Department: Production
Position Title: 2nd Assistant Stage Manager
Reports to: Production Manager
Classification: Contract Hire
Location: Washington, DC

Scope:

Serve as the 2nd Assistant Stage Manager for future projects.

General Responsibilities:

  • Attending production meetings
  • Reviewing available video and documentation to learn the show prior to attending rehearsals
  • Assisting the SM and ASM to spike rehearsal studios
  • Assisting the SM and ASM to create and/or edit performance running sheets and other show paperwork
  • Assisting the ASM to manage props during studio rehearsals and assisting dancers to learn their use
  • Attending studio dress rehearsals
  • Becoming familiar with the SM calling sheets in order to be able to call the show in the event of the SM’s absence
  • Posting signs and notices at the theater
  • Overseeing the deck running crew during technical rehearsals and performances to ensure that cues are executed properly
  • Executing any cues assigned
  • Checking set and prop presets prior to each act during technical rehearsals and performances
  • Solving problems as they occur during rehearsals and performances
  • At the end of the run, striking all stage management postings and equipment
  • Assisting the SM to produce archival “as run” versions of the show paperwork

Internal Contacts:

General Manager, Production Manager, Stage Manager, Master Electrician, Master Carpenter, Carpenter, Artistic Staff, Music Supervisor, Wardrobe/Costume Staff, and others as needed

External Contacts:

Technical crew of TWB (union and non-union), venue technical personnel.

Qualifications – Education and Experience

  • Minimum two years of related experience
  • Able to maintain calm in stressful conversations
  • Must demonstrate proficiency in Microsoft applications: Word, Excel, Publisher, Powerpoint, etc. and must be able to learn quickly to use program software
  • Willingness to learn new things and eagerness to acquire new skills
  • General knowledge of dance and the performing arts preferred
  • Ability to maintain strict confidentiality in regard to work performed

Professional and Technical Competencies:

  • Support the philosophy and mission of The Washington Ballet and The Washington School of Ballet
  • Maintain positive and professional decorum in relations with others
  • Must possess excellent organizational skills, good collaborator
  • Work in a detail-oriented manner, is resourceful and flexible, and able to handle tasks simultaneously

Knowledge of: 

  • Microsoft office applications

Equipment Knowledge and Use:

  • Standard office equipment and software

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Ticket Services Coordinator

Ticket Services Coordinator

Department: Marketing
Position Title: Ticket Services Coordinator
Reports to: Patron Services Manager/Marketing Director
Classification: Full-time
Location: Washington, DC at The Washington Ballet

Scope:

As a member of The Washington Ballet’s (TWB) staff, the Ticketing Services Coordinator must be an active member of marketing team participating in departmental brainstorms, serving as representative of TWB at productions, and appearances as assigned. Serve as primary point person on all ticketing inquiries, systems, and services. Collaborate on comprehensive subscription and single-ticket campaigns including overall plan development, packaging, pricing, and concept. Manages the day-to-day fulfillment of ticketing operations with special dedication to database and list needs. S/he works with the Patron Services Manager to maximize the efficiency of operations. Support of the philosophy and mission of TWB is key.

General Responsibilities:

Coordinator of Ticket Systems and Services
Serve as point person on all ticketing department services including:

  • Assist Patron Services Manager with subscription series and single ticket set-up and management with venues, ticket order fulfillment, patron seating
  • Field all patron and inter-departmental queries accurately and with the highest level of service
  • Manage the development, implementation and management of online sales portal for ticket offers

Subscription & Ticket Sales

  • Field and react to all requests and inquiries, ticket mailings, data entry into Ticketing/Marketing database, perform exchanges, process new and renewing subscriber information, field general questions and troubleshoot, and communicate with Subscribers regarding program changes, cancellations and/or postponements
  • Assist subscribers with exchanges and orders
  • Assist Patron Services Manager with the Development and management of subscription materials including renewal packets and ticket mailing packets
  • Fulfill complimentary ticket orders and implement and participate in enforcing complimentary ticket policies. Work to ensure holds and requests.
  • Coordinate logistics of group sales including updating/issuing contracts, accounts receivable tracking, ticket fulfillment and mailing, in compliance with existing group sales procedures

Lists/Database

  • Enter all data, as needed, using TWB nomenclature standards
  • Develop, implement and manage patron-focused processing and database systems and general protocols aimed to ensure efficiency and accuracy
  • Liaise with designated staff members in Development Department regarding ongoing enhancements, educations/trainings, and concerns with Patron Manager/Salesforce software systems
  • Manage patron database

Reporting

  • Create/develop, implement and manage box office reports as related to subscriptions and single ticket sales.
  • Pull data that pertains to patron data, and subscription and single ticket sales as requested
  • Assist in compiling research on patron services and subscription trends based on historical TWB information and regionally for management as requested

Miscellaneous

  • Participate as an active member of marketing team for departmental brainstorms, serving as representative of TWB at performances, special events and appearances as assigned
  • Ensure accuracy of departmental materials, internal and external
  • Participate in management of interns, as needed
  • Maintain a professional appearance at all times
  • Willingness to “pitch-in” and be available for other duties as needed or assigned

Qualifications:

  • 4+ years’ experience in box office or an applicable customer service and administrative position, preferably in an entertainment environment
  • Proficient computer skills, including intermediate/advanced knowledge of Microsoft Office Suite (especially Word and Excel – including tables/formatting/sorting/queries) and familiarity with web-based application interfaces
  • Ability to work evenings and weekends as scheduled
  • Experience with CRM software, preferably ticketing software (PatronManager especially)
  • Direct TicketMaster, Patron Manager and SalesForce experience
  • Experience with database management, list-building, and list-manipulation

Physical requirements:

  • Must be able to lift up to 35lbs
  • Must be able to sit at computer desk for long periods of time

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Administrative Assistant

Administrative Assistant

Department: Administration
Position Title: Administrative Assistant
Reports to: Director of Finance and Administration
Classification: Part–Time
Location: Washington, DC

General Description:

The Washington Ballet seeks a responsible Administrative Assistant to perform a variety of administrative tasks. Duties include providing support to our managers and employees, assisting in daily office needs and coordinating general administrative activities. This position is part-time position that would start at 20 hours per week.

Responsibilities

  • Process and distribute daily mail delivery.
  • Administering an organization-wide process for contracts management; including creation, approval, implementation and maintenance of an executed contract file.
  • Maintain the electronic storage of human resource forms for new employees, including executed offer letters, tax paperwork, benefits forms, and other related.
  • Maintain job description database and disseminate job postings and listings through appropriate pipelines when openings exist.
  • Manage the in-take of resumes and audition requests and distribute to the appropriate hiring manager.
  • Process the bi-monthly office supply order and maintain internal inventory of common-use supplies.
  • Order business cards for new hires, or after promotions and title changes.
  • Maintain database of current membership and process renewals in a timely manner.
  • Assist in processing check requests and expense reimbursement forms.
  • Assist in the management of the company-wide calendar.
  • Other duties as assigned.

Internal Contacts:

Executive Director, Artistic Director, General Manager, Production Manager, Associate Artistic Director, Artistic Staff, Head of School, Director of School Operations, Director of Finance and Administration, Music Supervisor, Company Dancers, Company Pianists, Marketing Department, Development Department, Finance Department, School Staff, Ticketing Staff and others as needed.

External Contacts:

Constituents, representatives of other arts organizations, artists, the general public, venue representatives, and vendors.

Positions Supervised:

None

Qualifications:

Required

  • Bachelor’s Degree or equivalent administrative experience.
  • Must demonstrate confidentiality and discretion in dealing with Human Resource and Financial matters and documents.
  • Proficiency in Office Suite (Excel and Outlook, in particular).
  • Strong commitment to Equity, Diversity, and Inclusion.

Preferred

  • Excellent time management skills and the ability to prioritize work.
  • Working knowledge of office equipment, like printers and mail machines.
  • Strong organizational skills with the ability to multi-task.

Knowledge, skills, abilities

  • Ability to align departmental work with the overarching goals of the institution.
  • Ability to foster a safe, collaborative, respectful, and energized work environment.
  • Ability to think creatively – develop, design and implement new ideas, systems, relationships.
  • Excellent written and oral communications skills with supervisors, peers, and subordinates.
  • Ability to thrive in a fast paced environment with multiple and competing priorities and deadlines.

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Internships: Development, Marketing, and Special Events

Internships: Development, Marketing, & Special Events

Development Internship

Department: Development
Internship Title: Development Intern (DI)
Reports to: Director of Development
Classification: Internship 15-20 hours min./week
Location: Washington, DC

Scope:
This internship supports the activities of the Development Department of TWB’s fundraising efforts in the following areas: community engagement, special event planning, donor database management, and providing general support for the development department’s initiatives. A small stipend is available.

Duties and Responsibilities:

  • Maintains files and general office duties
  • Assists with daily tasks as requested by DOD
  • Researches Corporate and Individual Prospects for Institutional and Individual Giving
  • Assists in season mailings for Individual Giving, Institutional Giving and Special Events
  • Prepares for TWB 2016.2017 season Appeals
  • Assists with Grants and Corporate Proposals

Qualifications:

  • Currently enrolled or recently completed coursework in arts administration or related field of study
  • Excellent verbal and writing skills
  • Strong online and offline research skills
  • Communicates conflicts, concerns or matters of urgency to appropriate supervisor
  • Works independently and as part of team
  • Previous internal or external customer service preferred

Evaluation Procedure: Evaluation is ongoing. Weekly communication between the DOD about Development Department activities allows for alterations if the interests of the intern or the needs of the Ballet change. At the conclusion of the internship, the supervisor will prepare a written evaluation of the intern’s work, experience and overall contribution to The Washington Ballet. In addition, the intern has an opportunity to evaluate the internship experience.

Benefits:

  • Great experience working for the nation’s tenth largest ballet company
  • Opportunity to work on a variety of projects
  • Possible graduate credit if University/College allows
  • Free Adult Dance classes with excellent instructors from The Washington School of Ballet

Internal Contacts: Director of Development, Major Gifts Officer, Manager of Individual Giving, Manager of Institutional Giving, Manager or Special Events, Managing Director, Artistic Director, Marketing Department Staff, School Staff, Artistic Staff, Finance Department Staff, Stage Management Staff, Ticketing Staff and others as needed External Contacts: Board members, constituents, representatives of other arts organizations, members of the general public

Knowledge of:

  • Public Administration/ Non-profit
  • Fundraising Basics
  • Ballet/Dance company operations a plus

Physical Demands:

  • Occasional evening and weekend hours may be required
  • Must be able to sit and stand for prolonged periods

Equipment Knowledge and Use:

  • Dase systems
  • PC and software
  • Standard office equipment
  • Excel and Microsoft Word

To apply, please send a resume and cover letter to resumes@washingtonballet.org

 

Marketing and Communications Internship

Department: Marketing and Communications
Internship Title: Marketing Intern (MI)
Reports to: Associate Director of Marketing
Classification: Internship 12 hours min./week
Location: Washington, DC

Scope:

This internship supports the activities of the Marketing and Communications Department of TWB and provides a general introduction into the varied responsibilities of the marketing and communications management professional while providing experience within the non-profit/performing arts sector.

Duties and Responsibilities

Marketing and Public Relations

  • Work with team to build relationships with local cultural organizations, retailers, hotels, restaurants, salons and other appropriate businesses to secure creative cross-promotions. Distribute to flyers to establishments to promote performances.
  • Assisting with social media content creation, metrics and reporting
  • Assist with digital asset management and TWB photography archiving and organization
  • Media relations and industry research
  • Assist with the organization of photography and Playbill archives
  • Assist with press files
  • Other projects as assigned

Retail Marketing

  • Research products for season shows, special events, and gifts
  • Help manage physical inventory and merchandise
  • Manage shop supply inventory monthly (shipping supplies, shopping bags, tickets)
  • Assist with fulfillment of orders and internal transfers
  • Occasional assistance in staffing  and merchandise shop at events

Ticketing

  • Assist in managing the group sales database
  • Assist Group Sales Manager with seating charts, group sales contracts, mailings
  • Assist with order fulfillment
  • Follow up with groups that have attended a performance to see how their experience was
  • Other projects as assigned

Qualifications 

  • Currently enrolled or recently completed coursework in arts administration or related field of study
  • Enthusiasm, flexibility, a high level of self-motivation, professionalism, creativity, and a love for the arts encouraged
  • Excellent writing and proofreading skills
  • Strong online and offline research skills
  • Knowledge of relevant social media tools and platforms including Facebook, Twitter, Pinterest, Instagram, etc.
  • Communicates conflicts, concerns or matters of urgency to appropriate supervisor or company director
  • Works independently and as part of team
  • Previous internal or external customer service preferred

Evaluation Procedure: Evaluation is ongoing. At the conclusion of the internship, the supervisor will prepare a written evaluation of the intern’s work, experience, and overall contribution to The Washington Ballet. In addition, the intern has an opportunity to evaluate the internship experience

Internal Contacts:

Administrative and Artistic Staff

External Contacts:

Board members, constituents, members of the general public

Positions Supervised: N/A

Physical Demands:

  • May be required to lift and move up to 30lbs
  • Occasional evening and weekend hours may be required

Equipment Knowledge and Use:

  • PC and software
  • Standard office equipment

To apply, please send a resume, cover letter and writing sample to resumes@washingtonballet,org

Special Events Internship

Department: Development
Internship Title: Special Events Internship
Reports to: Special Events Manager
Classification: Internship 21-24 hours per week
Availability: September – December. Intern must be available on Sunday, December 10, 2017. Duration of the internship is 12 weeks with flexible start and end dates

Scope:

Work behind the scenes in Special Events at The Washington Ballet. Assist with the daily planning, logistics, coordination and execution of TWB’s major fundraising events that help raise $1.5 million annually. Major events include The Nutcracker Tea Party, Opening Night Reception, Beer Ballet & Bubbly and more! You will also join in on the excitement of hosting private events for our many dedicated supporters.

Duties and Responsibilities:

  • Coordinate set-up and on-site registration at events
  • Assist with event invitation and RSVP process by managing information in the donor database
  • Execute membership fulfillment and cultivation events
  • Interact with donors, prospects, volunteers and board members on the phone, through email and on-site at events
  • Other projects include planning silent auctions, members-only trips, marketing/outreach efforts for large events and industry research

Qualifications:

  • Excellent verbal and writing skills
  • Extreme attention to detail
  • Previous event experience preferred
  • Communicates conflicts, concerns or matters of urgency to appropriate supervisor
  • Works independently and as part of team
  • Currently enrolled or recently completed coursework in the arts, arts administration or related field of study is preferred

Benefits:

  • Great experience working for the nation’s tenth largest ballet company
  • Opportunity to work on a variety of projects
  • Possible graduate credit if University/College allows
  • Free Adult Dance classes with excellent instructors from The Washington School of Ballet

To apply, please send a resume and cover letter to resumes@washingtonballet.org

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