How do I become a subscriber?
Email firstname.lastname@example.org to receive a free season brochure (view PDF online) or click here to subscribe online anytime. You may also call TWB Patron Services at 202.362.3606 x605.
I cannot locate the seating section I want via the online subscription process. What can I do?
Call TWB Patron Services at 202.362.3606 x605 and we will discuss with you updated subscription availability options.
How do I exchange my tickets?
Ticket exchanges are a subscriber benefit. Exchanges may be made within the same production for no fee. Tickets may be exchanged into another production for a $10 fee per ticket. To exchange your tickets, please have your tickets in hand and call 202.362.3606 x605 Monday-Friday 10AM-4:30PM. You can also scan and email your exchange request form and your tickets to email@example.com, fax your exchange request form and tickets to 202.362.1311, use the online exchange form, or mail your request and tickets to The Washington Ballet at 3515 Wisconsin Avenue, NW Washington, DC 20016. Ticket exchanges need to be completed (by phone/webform/fax/email/mail) by 12Noon on day-of-show (12Noon on Friday for all Friday-Sunday performances). Completed ticket exchanges will be confirmed by email or telephone. For more information, please call 202.362.3606 x605.
I lost my tickets. What do I do?
If you lose your tickets and are a subscriber, please call The Washington Ballet, Monday through Friday between 10:00 AM and 4:30 PM at 202.362.3606 x605, and we will reissue your tickets. The new tickets can be picked up at the venue’s Will Call window starting an hour before performance time; you will need to present a valid ID in order to pick up your new tickets.
How can I purchase additional tickets?
Subscribers should call our Ticket Services Department, Monday through Friday between 10:00 AM and 4:30 PM at 202.362.3606 x605
- For single tickets to events at The Washington Ballet Joe Studio, please call 202.362.3606 x605 or visit the show page for the proper link.
- For single tickets to productions at THEARC Theater, please call 202.362.3606 x605 or visit the show page for the proper link.
- For single tickets to productions at The Warner Theatre for non-Subscribers, please call 202.397.SEAT or visit www.ticketmaster.com
- For single tickets to productions at The Harman Center for non-Subscribers, please call 202.547.1122 or visit www.shakespearetheatre.org
- For single tickets to productions at The Kennedy Center for non-Subscribers, please call 202.467.4600 or visit www.kennedy-center.org
If the season has already started, can I still buy a subscription?
Yes, pro-rated subscriptions, or Choose-Your-Own (three productions) are available for the remaining productions in a season. Please call 202.362.3606 x605 for more information.
I want to donate my tickets. How do I do that?
All performance ticket donations must be received prior to the scheduled performance. To donate your tickets for a tax-deductible gift, please have your tickets in hand and call 202.362.3606 x605 Monday-Friday 10AM-4:30PM. You can also scan and email your tickets and a request to donate them to firstname.lastname@example.org, fax your tickets and a request to donate them to 202.362.1311, use the online exchange form, or mail your tickets and a request to donate them to The Washington Ballet at 3515 Wisconsin Avenue, NW Washington, DC 20016. Ticket donations need to be completed (by phone/webform/fax/email/mail) by 12Noon on day-of-show (12Noon on Friday for all Friday-Sunday performances). All ticket donations will be confirmed by or email telephone. For more information, please call 202.362.3606 x605.
I am already a subscriber. How can I become a member?
Through a tax-deductible donation, members of The Washington Ballet help in numerous ways by providing pointe shoes for our ballerinas, bringing more than 2,000 DC schoolchildren to Septime Webre's The Nutcracker, and providing opportunities for students to receive dance training with our extensive scholarship and financial aid packages. Please contact John Philligin at 202.362.3606 x144 or email@example.com for more information.
When I place my order, why can't I immediately find out where my seats are?
To ensure privacy and fairness to everyone who subscribes, we are unable to quote seat locations. Because orders and seating requests are taken while others are being processed, it is not possible to give accurate information on seat availability. Additionally, current subscribers may elect to keep the same seats from one season to the next. These seats are placed on hold for a set period of time and require us to delay the seating of new subscribers.
Subscribers SAVE UP TO 20% off single tickets PLUS 10% off single tickets to The Nutcracker, additional tickets for performances, and other productions.
Help if you misplace your tickets.
If you lose your tickets, please call The Washington Ballet Monday through Friday between 10:00 AM and 4:30 PM at 202.362.3606 x605, and we will reissue your tickets. The new tickets can be picked up at the venue's will call window starting 30 minutes before performance time.
Retain or Upgrade Seats
As a subscriber, you have the ability to retain seats or upgrade seating before new subscribers are assigned seats, provided that established order deadlines are met.
Click here to subscribe or email firstname.lastname@example.org.
The Show Must Go On!
Winter in Washington, DC can be surprising and at times, can cause travel challenges for ticket holders. Despite the weather, however, The Washington Ballet is committed to honoring its performance calendar, and abides by the following policy:
Ticket sales for all TWB performances, including Septime Webre’s The Nutcracker, are final. There are no refunds or exchanges.
In the rare event that a TWB performance cannot take place due to a weather emergency or another emergency situation, please check www.washingtonballet.org for frequent updates and more information on options for ticket holders.
Please call TWB Ticket Services at 202.362.3606 x605 with any questions regarding this policy and/or to learn about the liberal ticket exchange policy that our season ticket holders enjoy. Please scroll this page above to read the policy.